Yes, they are legit. Customer service was amazing….product was even better!!! My experience with my doll now affectionately name Vanessa, has been a very positive and rewarding one. While she’ll never replace a real relationship, she does provide a sense of comfort and positive well-being. My thanks to the team, their guidance and knowledge helped me in choosing the right doll for my needs. It is well worth the purchase and I will buy from them again in future, this is highly recommended.