Yes, the customer service is great. Purchased a couple of dolls and heads from this seller. I have to say that I’m quite impressed with the dolls. Excellent customer service and product. Lowest price compared to the other sellers out there. Excellent quality! Definitely a seller that I will purchase from again in the future! There are a lot of scam sites out there and this seller is legit! Also their dolls are pretty awesome. Highly recommended! Thanks!